Infrabuild
The Problem
Everyone was managing their spreadsheets separately and the only time we would get an update was when they were circulated. So, there was no regular visibility, or current visibility, into the status of things. Internally, our IT sub groups each worked on their own projects and reported via more spreadsheets. It felt like we were spending the whole time getting the spreadsheets up to date each month. Then I would report to the leaders by pulling from that spreadsheet data and putting together some PowerPoint presentations. I wanted something more immediate and more professional looking.
Jacinta McBride
IT Business Partner, Infrabuild
The ITS team wanted to understand how they could improve their performance, both in managing the flow of information between the business units and with their own reporting. In order to accurately target the areas where they could add the most value, they needed a clearer picture of the demand for their services and the level of support they were providing. Gaining clarity on this was difficult due to separate task lists that needed to be updated manually, requiring input from various team members. They knew what data to capture, but were struggling to find a way to bring it together in a useful and visually satisfying way. This was coupled with the inherent challenge of having no single way or place for data entry, with human resources spread across the country.
Although they recognised the problem, finding a solution for reporting was easier said than done. Numerous systems changes over the years had made IT increasingly seem a burden with various forms and processes to complete, so the business wanted to move toward standardisation. Infrabuild’s ITS team needed a solution that would lead to a more streamlined process with less manual processing and no added complexity.
As the business matures, we are wanting to get better at resourcing and appropriating time and effort for the greatest return on investment.
Jacinta McBride
IT Business Partner, Infrabuild
The Solution
‘We now have a reporting platform that is able to support changes in our structure and provide a sense of continuity. Through Power BI, we have a single source of truth and increased transparency.’
Andrew Dickinson
Corporate Business Analyst, Infrabuild
The Results
With DWC, we saw results very quickly, as the team works in a collaborative way. They were able to work with the concepts we had, in order to produce a supportable, fit-for-purpose solution while drawing from our active participation and input throughout the entire journey. Our analysis and reporting now look great — DWC has taken us to the next level of self-sufficiency
Jacinta McBride
IT Business Partner, Infrabuild
